From an Italian marketplace to a Toronto butcher shop, here's how real grocers launched online stores with integrated delivery, order fulfillment, and POS syncing.
Case study 01Italian marketplace
Eataly
Eataly is a supermarket with many opportunities to taste and take home the highest quality Italian and local products at a fair price.
Online marketplaceNational & local deliveryPicking & packing
“From day one, Grocer Box has been a great partner in creating our online marketplace. Their platform has given us an added revenue channel and the process to bring it to market was seamless.”
Eataly Canada
shoptoronto.eataly.ca
Italian marketplace · TorontoEATALYWe've worked up an appetito
Eataly was established in Turin, Italy in 2007, and now has 39 markets across 11 countries. Alongside authentic Italian products and groceries, the marketplace offers educational resources such as cooking classes and the chance to dine at several restaurants.
The Challenge
As an experiential marketplace, Eataly places great emphasis on educating its customers, immersing them in an in-store experience that is difficult to emulate online. Fulfilling online orders at high volume in a streamlined fashion — across the many sales channels available both online and offline — proved a daunting task.
The Solution
The Grocer Box design team worked closely with Eataly to create an online experience (UI/UX) that emulated the in-store one. Grocer Box also let Eataly streamline picking and packing, manage and fulfill deliveries on both a national and local level, and let staff easily manage content changes on the front-end of the website.
Case study 02Butcher · Toronto
Sanagan’s Meat Locker
A full-service butcher shop that specializes in quality meats, poultry, and foodstuffs sourced exclusively from Ontario family farms.
Sell by the poundParallel picking & packingTiered delivery
“Working with Grocer Box has allowed my company to grow easily, and in a short amount of time. The Grocer Box team actively supports my needs, and invests in understanding the unique factors, challenges, and opportunities of a food retail business.”
Established in 2009, Sanagan’s Meat Locker was born out of Peter Sanagan’s 25 years in the food industry and his passion for sourcing locally raised meat in the Ontario region. As a full-service butcher shop in Toronto, the store has earned praise and a number of awards — most notably as Toronto’s top butcher shop.
The Challenge
Sanagan’s sells meat that varies in weight by cut and animal, so it needed to sell online by the pound without losing money on cuts that come in overweight at the scale — order two pounds of chicken breast, weigh two and a half, and the extra half pound went uncharged. Operationally, it also needed efficient picking and packing, delivery within a local radius, and a way to power delivery beyond it.
The Solution
Grocer Box built a checkout that captures a credit-card hold, letting the store charge for items that weigh over once scaled. It also developed a proprietary picking and packing app so multiple staff can pick, pack, and substitute in parallel. Finally, a tiered delivery system lets the store deliver within its own radius while tapping the Grocer Box delivery network beyond its local zone.
More stores
In good company
Grocers & specialty retailers online
UFUrban Fare Catering
Catering & prepared food
Urban Fare Catering
“Grocer Box took our regular run of the mill website and turned it into a sleek and easily navigable online shop.” — Paul & Eva